Terms of Service & Refund Policy

Welcome to Badri Webtech (accessible online at https://badriwebtech.com/). By accessing our website, requesting a project proposal, commissioning custom software development, or entering into an agreement with us, you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable statutory regulations in India and international trade.

If you are entering into this agreement on behalf of a company, enterprise, or legal entity, you represent and warrant that you hold full legal authority to bind such entity to these terms. If you do not agree to these terms, please refrain from using our website or commissioning our professional services.

Badri Webtech is an engineering-driven digital technology consultancy and custom software development studio. We operate strictly on a bespoke professional services and client engineering model.

Our core service capabilities include:

• Custom Web Application & Website Development: Bespoke PHP architectures, database design, modern frontend interfaces, high-conversion business portals, and headless web platforms.
• Custom E-Commerce Engineering: Custom Shopify Liquid development, WooCommerce optimization, payment gateway integrations, and high-performance product catalogs.
• AI & Workflow Automation Systems: Autonomous business workflows, n8n orchestration, WhatsApp Cloud API integrations, webhook routing, and internal operational automations.
• System Optimization & Technical Maintenance: Core Web Vitals speed optimization, security hardening, database query refactoring, and dedicated technical support retainer agreements.

Every bespoke engagement is executed under an agreed Project Proposal, Statement of Work (SOW), or Service Estimate. This document specifies:

• Technical deliverables and detailed system specifications;
• Project milestone schedule and estimated deployment windows;
• Commercial investment, payment milestones, and billing tranches;
• Client dependencies, required access credentials, and furnished content assets.

Scope Management: Any modifications, functional additions, or architectural changes requested after proposal sign-off constitute a change in scope and will be evaluated via a supplementary Change Order with corresponding adjustments to timeline and investment.

Milestone Billing: Unless explicitly agreed otherwise in a written retainer agreement, bespoke projects typically follow structured milestone invoicing (e.g., upfront project initiation deposit, intermediate milestone completion, and final sign-off prior to production launch or final code repository transfer).

Payment Processing via Razorpay: For custom web engineering and design service invoices, we accept authorized electronic payments through Razorpay (our Reserve Bank of India authorized, PCI-DSS Level 1 compliant payment gateway). Razorpay enables secure payments via credit card, debit card, Net Banking, and UPI. Please note:

• Badri Webtech does not store, process, or have access to your sensitive financial payment credentials (credit/debit card numbers, CVVs, or Net Banking credentials);
• All online transactions via Razorpay are encrypted with industry-standard 256-bit SSL/TLS encryption;
• Payment processing with Razorpay is governed directly by Razorpay's Terms and Conditions and RBI tokenization regulations;
• Direct B2B Bank Transfers (NEFT, RTGS, IMPS, and International Wire Transfers) are also supported for enterprise engagements.

Taxes & Statutory Levies: All professional fees quoted are exclusive of applicable Indian Goods and Services Tax (GST) or statutory duties, which will be billed itemized on official tax invoices.

100% Client Ownership Upon Final Settlement: Badri Webtech firmly believes that clients should own their digital infrastructure. Upon receipt of full and final payment for all agreed milestones, all intellectual property rights, bespoke source code, visual UI/UX design files, and custom database schemas created specifically for your project transfer 100% to you.

Pre-Existing Frameworks & Open Source: Deliverables may incorporate open-source libraries (e.g., Tailwind CSS, PHP standard libraries, MIT/Apache licensed packages) or pre-existing developer scaffolding developed by Badri Webtech. Such components remain governed by their respective open-source licenses, granting the client a perpetual, worldwide, royalty-free license to use and adapt them as part of the overall deliverable.

Portfolio Attribution: Unless a formal Non-Disclosure Agreement (NDA) with strict white-label clauses has been executed prior to project initiation, Badri Webtech reserves the right to showcase the completed work, high-level case study metrics, and visual previews in our marketing portfolio, case studies, and corporate credentials.

High-performance engineering requires active collaboration. To ensure timely delivery, the client agrees to:

• Furnish Authorized Materials: Provide all necessary text copy, brand identity assets, logos, and high-resolution images in a timely manner. The client warrants that all furnished materials do not infringe upon any third-party copyright, trademark, or intellectual property rights.
• Provide Technical Access: Supply required domain registrar access, server hosting credentials, third-party API keys, and repository permissions necessary for development and deployment.
• Timely Feedback & Approvals: Review submitted milestone deliverables and provide constructive feedback or written approval within 5 business days of submission to prevent schedule stalls.
• Prohibited Uses: The client agrees never to utilize our code, servers, or systems for unlawful activities, defamatory campaigns, spam distribution, cyber attacks, or applications violating applicable Indian and international laws.

We engineer for stability, speed, and clean code. Every completed custom deployment is backed by our standard 30-Day Post-Launch Bug-Fix Warranty:

• During the 30 calendar days following production deployment, Badri Webtech will promptly resolve any reproducible bugs, broken links, or functional anomalies originating from our code at zero additional charge.
• The warranty does not cover defects caused by third-party hosting outages, uncoordinated modifications by client personnel or third-party developers, breaking changes introduced by third-party API providers, or browser deprecations.
• Ongoing feature enhancements, regular server maintenance, security patches, and structural updates beyond the 30-day window are provided via our monthly Technical Support Retainers.

To the maximum extent permitted by applicable law, Badri Webtech, its founder, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including but not limited to loss of profits, commercial revenue, data, goodwill, or business interruption—arising out of or in connection with our services, website, or deliverables.

In any event, the total aggregate liability of Badri Webtech for any and all claims arising under a specific project agreement shall be strictly capped at the total amount actually paid by the client to Badri Webtech for the specific service milestone giving rise to the claim.

Either party may terminate a service agreement upon providing 14 calendar days' written notice to the other party. In such an event:

• The client shall pay for all work satisfactorily completed, developer hours logged, and direct expenses incurred up to the effective termination date;
• Upon receipt of final payment, Badri Webtech will hand over all current source code, design assets, and documentation prepared up to that point;
• Badri Webtech reserves the right to immediately suspend or terminate access to services if the client engages in material breach of these terms, non-payment of undisputed invoices, or unlawful conduct.

These Terms of Service and any dispute, controversy, or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles.

Any legal action, suit, or proceeding arising under or relating to these terms shall be subject to the exclusive jurisdiction of the competent civil courts located in Amreli, Gujarat, India. Both parties hereby consent and submit to the exclusive personal jurisdiction of such courts.