Cancellation & Refund Policy
At Badri Webtech, client satisfaction, transparency, and direct founder accountability are fundamental to our relationship with you. This policy clarifies eligibility, milestone reviews, and procedures for project cancellations and refund requests.
This Cancellation & Refund Policy forms Section 05 of our Master Terms of Service agreement.
Eligibility for Refunds
Refund requests are evaluated on a strict case-by-case basis, governed directly by the project scope, completed milestones, and deliverables documented in your specific Project Proposal, Statement of Work (SOW), or written agreement.
Because Badri Webtech operates exclusively on a bespoke professional engineering model (and does not sell pre-packaged, retail, or off-the-shelf software products), all work represents dedicated intellectual labor, custom architectural coding, and specialized engineer hours.
Partial Refunds for Projects in Progress
If an active project is discontinued prior to completion:
- A pro-rata partial refund may be issued, calculated by deducting logged developer hours, completed architectural milestones, and custom components produced up to the formal written cancellation date.
- Refund calculations are determined by the milestone checkpoints specified in the approved project proposal.
- Any customized source code, design mockups, or architectural schemas completed up to the date of cancellation will be handed over to the client upon settlement of the corresponding pro-rata investment.
Non-Refundable Services & Circumstances
Under no circumstances will refunds be issued for:
- Delivered & Approved Deliverables: Due to the personalized nature of our bespoke web engineering and UI/UX design services, refunds are not provided once final designs, custom web platforms, or source code repositories have been approved, delivered, or deployed to production.
- Third-Party Infrastructure & Licensing Costs: Expenses incurred on behalf of the client for third-party hosting servers (e.g., AWS, Hetzner, DigitalOcean), domain registrations, SSL certificates, commercial fonts, or external API consumption (OpenAI, Anthropic, WhatsApp Cloud API) are strictly non-refundable.
- Payment Gateway Fees: Any transaction processing commissions or gateway charges retained by Razorpay or banking institutions are non-refundable.
How to Submit a Refund Request
Please send your formal cancellation or refund request in writing to hello@badriwebtech.com including:
- Your full name and registered company name;
- Project reference identifier or proposal number;
- Invoice number and date of transaction;
- A detailed description of the reason for your refund request.
Our management team will review your project repository, time tracking logs, and milestone records, issuing a formal written response within 3 to 5 business days. Approved refunds will be processed to the original payment source within 5 to 7 business days.
Direct Founder Resolution
We believe direct communication solves virtually all challenges. If you ever feel your project is not meeting expectations, we encourage reaching out immediately to founder Shabbir Lokant: