Client Onboarding FAQ
Everything you need to know about starting a project with Badri Webtech.
How quickly do you reply to new inquiries?
During our standard business hours (Mon–Fri 10:00 AM–5:00 PM, Sat 10:00 AM–2:00 PM IST), we read your brief and reply within 4 business hours. If you reach out over WhatsApp, you can usually start an intro conversation with our team in under 15 minutes.
Do you work with international clients outside of India?
Yes, absolutely. Over the past 14 years, we have delivered projects for clients in the United Arab Emirates (Dubai, Abu Dhabi), the United States, the United Kingdom, Australia, and Canada. We accommodate international timezones for review meetings and accept global payments via Wise, PayPal, Razorpay International, and international bank wire (SWIFT).
Can we sign a Non-Disclosure Agreement (NDA)?
Yes. We sign an NDA before you share sensitive details, if you ask. A significant portion of our business also involves white-label delivery for international partner agencies who require complete confidentiality.
What payment terms and milestones do you follow?
We work on clear, milestone-based fixed pricing agreed upon before work begins. Typically, this is 50% upfront to reserve sprint capacity and begin architecture, and 50% upon final staging approval and delivery (or a 40/30/30 split on larger projects). For international clients, we accept payments via Wise, PayPal, Razorpay International, and SWIFT bank wire.
Who owns the code and intellectual property once complete?
You own 100% of all custom source code, databases, design assets, and content created specifically for your project upon final payment. (Standard carve-out: third-party licensed open-source plugins, underlying platforms like WordPress or Shopify, and our own pre-built starter libraries remain under their respective licenses, but you have full, perpetual rights to run, modify, and host them without recurring developer royalties).
Do you offer a free quote?
Yes. We review your project requirements and provide an itemized fixed-price quote and timeline estimate free of charge. No high-pressure sales calls, and no obligation to proceed.
What do you need from me to quote?
A brief description of what you want to build or improve. Helpful details include reference websites you like, key features you need, any existing tech stack or URLs, and your rough target launch date or budget range. If you don't have all the details yet, that's fine—we'll help you flesh them out on an intro call.
I’m not sure which service I need.
That's completely normal. Just describe your business goal or the problem you're facing (e.g., "we want more leads", "our current site is slow", or "we spend 3 hours a day copying lead details"). Our senior technical team will advise whether custom development, an e-commerce platform, or a lightweight AI/WhatsApp automation is the most cost-effective path.
